Visioning a Post-COVID Era in Guest-Facing Tech
10 experts shared their view
In this viewpoint, we asked 9 leading guest-facing tech providers to share their views and thoughts on how guest-facing tech will change in the post-COVID era.
Delivering Hi-Touch Hospitality In A Touchless Guest Journey
Since its onset, the global health pandemic has undoubtedly represented an upheaval of the hospitality market with virtually all industry professionals recognizing a need to reevaluate their offerings to conform to new guest needs, behaviors and expectations. With many guests seeking to self-isolate within guestrooms and social distance for the foreseeable future even once the threat of COVID-19 has begun to pass, hotels will increasingly find that the updating of in-room amenities and services will play a crucial role in ensuring an enjoyable stay experience while further reducing health concerns. Such efforts will revolve around the need to adopt guestroom-based technologies that can simultaneously cater towards personalized entertainment preferences while providing a safer means of requesting hotel information or services, along with the ability to interact with in-room amenities in a way that eliminates the need to risk contact with shared surfaces. From content casting to ordering room service and controlling in-room thermostats via voice activation, properties now have a range of solutions available at their disposal to ensure that guests can experience a hotel environment that addresses their latest demands and that maximizes the ability enhance revenue.
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