Visioning a Post-COVID Era in Guest-Facing Tech
10 experts shared their view
In this viewpoint, we asked 9 leading guest-facing tech providers to share their views and thoughts on how guest-facing tech will change in the post-COVID era.
Delivering Hi-Touch Hospitality In A Touchless Guest Journey
As hotels begin to resume business within markets throughout the world, it is up to the hospitality industry to create and provide solutions that can meet guest needs and concerns during the era of the New Normal. In order to do so successfully, hoteliers must first understand how guest expectations are changing post-COVID-19, and how contactless technology can be used to side-step potential health risks while preventing any lapse in service quality by enhancing convenience and satisfaction. As we work towards regaining guest trust, it's just as important to provide employees with technologies that allow them to likewise minimize the potential to come into contact or spread germs while still equipping them with the ability to ensure a physically secure, operationally efficient, and seamless hotel environment.
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