Visioning a Post-COVID Era in Guest-Facing Tech
10 experts shared their view
In this viewpoint, we asked 9 leading guest-facing tech providers to share their views and thoughts on how guest-facing tech will change in the post-COVID era.
Delivering Hi-Touch Hospitality In A Touchless Guest Journey
You will have to forgive me for being a bit dark. COVID-19 is jangling my nerves and work, the pursuit of excellence and client satisfaction are not high up on my priority list right now, compared to more existential things like life, and survival. I run a start-up called RoomOrders, and I shouldn't be so despondent. We enable contactless ordering and payment of goods and services, considerably reducing risks of viruses and bacteria. What I'm trying to say is, we actually help hospitality venues like hotels, resorts and restaurants survive, and prosper - even in desperate times like corona. Ironically, our tagline is "... bringing your business into the Low Touch Economy." What is this global catastrophe if not a crash-course in going digital, contactless, frictionless, touchless? And business has spiked. We're getting more calls than ever. But, to be honest, my enthusiasm has been sapped recently. So has my energy. What good is it to be a product that helps restore guest confidence, when there are hardly any guests or none at all? What good is it to be a raincoat for somebody caught in a hurricane?
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