Visioning a Post-COVID Era in CRM & Loyalty
5 experts shared their view
In this viewpoint, we asked 5 leading solution providers to share their views and thoughts on how CRM & loyalty will change in the post-COVID era.
Summary Article
New Perspectives for CRM and Loyalty in the Post-COVID Era
In the post-COVID future, it is paramount that hoteliers leverage their technology and CRM stack to personalize every touchpoint of the guest experience. It is all about those surprise and delight moments that make an impression and get guests talking. Read more to learn what strategies will drive loyalty once this pandemic fades.
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