World Panel
Viewpoint30 September 2020

Is 'data scientist' the next hot position in hotels/hospitality?

Information Technology

— 12 experts shared their view

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This viewpoint was created by
Ian Millar, Professor at Ecole hôtelière de Lausanne
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Ian Millar
Professor at Ecole hôtelière de Lausanne

Data scientists or “Data whisperers” will be a key part of successful hotels in the future. Data-driven decisions will become the norm and gut feeling and the “we have always done it that way” will disappear. As we are getting better with technology and the acceleration of adoption has happened because of COVID-19, we must start utilizing the data that is available to us both internally and also externally. There is so much publicly available free data that we can already access that could be an excellent starting point. So yes, this position will exist in the future and the early adopters will reap the rewards in these very challenging times.

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