Outsourced housekeeping - the panacea to all our housekeeping woes?
— 6 experts shared their view
Outsourcing companies are tipped to be benefitting from the current arduous environment characterised by occupancy fluctuations and labour shortages. Yet the problems are no different for external parties and some of the economies of scale inherent in the hotel are delegated down the line. While the hotel is expecting to minimise costs substantially, the outsourcer is expected to achieve the same excellent result on a lower cost base.
Are outsourcing agencies truly better at managing the operation or are hoteliers just passing the buck because managing housekeeping is perceived as 'getting too hard'?
Owner & Editor of hsk-knowledge.com UG
It's a very interesting subject: the quality of service delivered by the housekeeping department shouldn't be defined by the employment type of the employees.
Housekeeping operations, usually only seen as a cost centre, are delivering an essential service to hotels - without this service hotels don't have their core product available: a clean hotel room. It might make sense to change the perception from a 'cost centre' to a 'value adding centre' and consider what this departments needs to provide a great service to paying customers; no matter of an in-house team or a team coming via an outsourcing partner.