SHIFT + DEL! Do we need a massive reset?
— 22 experts shared their view
From the days of holidex, Fidelio v6 and Micros 2700 we have for the last 30 years been adding technology upon technology in hospitality. In my last classes with my students (online), one reoccurring question was always, "why is there not one solution that can do everything". Once we discussed this more (language requirements, local fiscal reporting, support, etc…), the students got the complexity of using software and systems to run businesses. But moving forward, future managers are going to want their hospitality software to behave more like WhatsApp, Instagram or Snapchat. Download, install and work. No training or massive configuration to be done. So, where does this leave the hospitality industry? Do we keep on going with our "Lego" approach or do we need to say hold on, that's enough? Let's restart from scratch and what would that look like and how could we conceivably even do that.
Only an API First and true open platform approach will be able to address the problem of selecting the best and most innovative apps a hotel or hotel group needs today.
In fact, exactly for this reason we have started apaleo from scratch with the vision to disrupt the hospitality technology again and get rid of the burning problems of the industry.
We firmly believe that the old "all in one" approach is not viable any more. All legacy on premise, hosted or cloud PMS have failed to deliver a true open system with giving hoteliers the choice to easily put their tech stack together.
With the API First platform architecture available, users can select and onboard any app or third party software they want in an easy and seamless way by themselves. There are non boundaries any more in connecting systems as they existed and still exist in the legacy PMS world.