Where does the PMS sit in the new technology stack?
21 experts shared their view
When it comes to hotel tech, we may all agree that PMSs are at the top of the food chain. It's semantically already in the name itself: a PMS is the SYSTEM used to MANAGE your PROPERTY. This gives the software connotations of centrality in operations. However, a new wave of leaner systems is rising: PMSs are becoming "hubs" rather than all-in-one solutions, using open APIs to allow users to plug in other software and tools as needed. These systems are less about "managing the property," and more about integrating third-party software.
In this environment, where do PMSs sit in one's tech stack? Is the classic notion of PMS outdated? Will the future of hotel tech be less reliant on PMSs as we know them?
This World Panel Viewpoint is sponsored by Agilysys, Inc.
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The PMS is now just “another” system used by the hotel, just like a POS or CRM or SPA system. The growth of Open API service oriented middleware is the way forward. Layering on top of this customer data platforms is truly the way to go forward and will give many returns to the hotels that can adopt this. With COVID we have seen and will continue to see more contactless technology, growth in kiosk check in, mobile key. After that facial recognition will come in and more voice options, from reservation to room control. For anyone who wants to adopt this kind of technology you need an open and adaptable technology stack. Having a closed PMS centric, interface specific stack will not be able to cope with this. The problem of moving away from PMS centric to an open API is twofold. 1: Mindset, some hoteliers still think or are told that the PMS is the centre of their universe and should always be so as “its always been like that”. 2: to quote the great Fergus Boyd “Changing your PMS is like having open heart surgery”.
This World Panel Viewpoint is sponsored by Agilysys, Inc.
More information