Where does the PMS sit in the new technology stack?
21 experts shared their view
When it comes to hotel tech, we may all agree that PMSs are at the top of the food chain. It's semantically already in the name itself: a PMS is the SYSTEM used to MANAGE your PROPERTY. This gives the software connotations of centrality in operations. However, a new wave of leaner systems is rising: PMSs are becoming "hubs" rather than all-in-one solutions, using open APIs to allow users to plug in other software and tools as needed. These systems are less about "managing the property," and more about integrating third-party software.
In this environment, where do PMSs sit in one's tech stack? Is the classic notion of PMS outdated? Will the future of hotel tech be less reliant on PMSs as we know them?
This World Panel Viewpoint is sponsored by Agilysys, Inc.
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I tend to agree. A lot of people knock on the PMS as a legacy system and try to find other names for it. However I think the name is quite good. It says what it does quite well. But the idea that there's one system that manages everything is not practical and does not evolve well. Some parts of the system are bound to become outdated and they become the weakest link. Other systems in the hub or platform category are smarter because they provide the core system and provide APIs for other systems who can do their part better. In the CRS space this was done quite well with many of the systems built to integrate with multiple providers. The only issue being that CRS was a fix for outdated hotel systems that couldn't deal with online distribution.
This World Panel Viewpoint is sponsored by Agilysys, Inc.
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