When it comes to hotel tech, we may all agree that PMSs are at the top of the food chain. It's semantically already in the name itself: a PMS is the SYSTEM used to MANAGE your PROPERTY. This gives the software connotations of centrality in operations. However, a new wave of leaner systems is rising: PMSs are becoming "hubs" rather than all-in-one solutions, using open APIs to allow users to plug in other software and tools as needed. These systems are less about "managing the property," and more about integrating third-party software.

In this environment, where do PMSs sit in one's tech stack? Is the classic notion of PMS outdated? Will the future of hotel tech be less reliant on PMSs as we know them?

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Michael Schubach
Michael Schubach
Vice President of Product Management for Infor Hospitality

Of course the world of information technology has changed since property management systems saw their rise during the last century. At that time, a PMS was viewed as the ultimate data destination, whereas now it's one of the many stops along the “Information Superhighway.” You could easily view that change of status as a decline in importance, but that's not the case. The PMS is still the focal point where the guest and the hotel intersect. It serves as the crossroads of many disparate service systems used to deliver outstanding service and superior guest experiences while still gathering information, and managing the financial side of the stay. 

Having your PMS leverage a separate product and/or repository to accommodate other IT efforts and business objectives is a giant plus, especially as requirements and technologies continue to be refined. 

Think of your PMS as the constant North Star as you evolve your business and reach for the next level… without having to start over from scratch.

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This World Panel Viewpoint is sponsored by Agilysys, Inc.
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