Call Center (Cendyn)
From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs.
Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.
Utilize deep integrations with your loyalty or player programs and unite your data from multiple sources in a single call center platform, giving reservations agents a 360-degree view of your hotel"s most valuable and loyal guests.
Increase your ROI by driving more direct bookings and handling reservation calls more efficiently to minimize operational costs.
Track metrics including conversion rates, talk time and denial reasons through reporting solutions offered by Pegasus CRS.