protel Voyager connects hoteliers with their guests
Communication with the guest is an important base for insuring good service at any hotel. The German hotel software provider protel has developed an app for the guest specifically designed to simplify the exchange of information. protel Voyager supplies some additional services for guests, supports the hotel's upselling strategies, and informs the hotelier about offers that are particularly well-received by the guests.
What makes the product special?
protel Voyager is the perfect partner for the hotel guest. The app offers the right solution at the right time comfortably on the guest's own mobile device. The guest simply accesses the app on the browser of his smartphone or tablet and can immediately use it. The app is then available as a kind of mobile concierge providing the guest with information and service. It offers a digital guest services directory, an online shop for room service items or for other specials the hotel might be offering, as well as the possibility for the guest to make a reservation, fill out surveys, and much more. protel Voyager adapts itself to fit the explicit needs of the hotelier. To get started, the guest receives the link to protel Voyager in the booking confirmation, on the hotel's website, or by a QR code in the hotel-lobby. The guest then can comfortably browse through to an attractive online-shop containing the restaurant's menu, as well as the spa's wellness-specials with pictures and enticing captions all aimed at inviting the guest to make a booking. The guest is able to contact the hotel by means of a message or a survey, should the mobile Concierge not be able to assist with a specific question. The hotelier, however, always knows which special offers his guests are using, without them having to actively contact him. An evaluation shows what offers the guest has viewed or what bookings have already been made, enabling the hotelier to directly address his guests and alter his special offers, if need be. The attractive offers and the opportunity of being able to individually design one's own stay at the hotel quickly arouses the guest's curiosity about the app. It is from this point on that both the hotelier and the guests equally profit from this mobile solution. "The hotelier uses protel Voyager to offer additional services, increase his revenues by means of the additional sales channel, and to get to know his guests even better", says Christian Weis, product manager, summarizing the core-advantages of the app. Hoteliers should not leave this potential untouched. Once the link to protel Voyager has been saved to the guest's smart phone, it will invite the guest to make further reservations at the next best opportunity. Satisfied guests will want to come back for more.
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