TRACK Chat integrated real-time chat and lead management
At the heart of any company, communication is key. With integrated real-time chat and lead management, you’ll be able to convert more website visitors into paying guests. TRACK Chat empowers the communication experts in your company to engage, convert, and support website visitors. Connect the lowest converting channel (e- commerce and online bookings) with your contact center to increase revenue and customer satisfaction. Mobile Devices? No problem here. Configuration is a breeze, to allow chat on all types of devices, browsers, and locations.
What makes the product special?
Integrated: Eliminate fragmented communications within your guest platforms. TRACK Chat seamlessly integrates into TRACK Pulse, TRACK CRM, and your Property Management System, creating a central hub of data integrity and clarity, contact management, and contact center performance. API Partners allow you to integrate the right way. Don't waste time with data mining that is delayed, inaccurate, and misleading. Connect guests with the right agents using TRACK Chat's skill based routing with intelligent rapport building assignment. Integrated with TRACK's CRM, guest history is brought to the agent's fingertips, creating a world-class efficiency and effectiveness in your contact center.