Volara - the voice-hub for the hotel industry
The Best Western Plus Hawthorne Terrace is now engaging guests with the Amazon Echo Dot powered by Volara, the voice hub for the hotel industry, and docked in the iHome iAVS1 in every guest room. The joint solution provides both staff and guest facing voice-based interactions that operate seamlessly alongside existing software in the hotel. The new device acts as a gateway to all the local happenings in Lakeview East, the vibrant neighborhood where Hawthorne Terrace resides and encourages them to "Live. Play. Stay. Like a local", which is Hawthorne Terrace's overarching purpose.
What makes the product special?
At Chicago's Best Western Plus Hawthorne Terrace, guests can ask for external information such as suggested places to dine in the area, by cuisine and daypart. They can also make requests of the hotel like request more towels, inquire about check-out . . . all with the simplicity of voice activation.
New York-based Volara is the provider of hospitality-specific software for devices like the Amazon Echo, turning the widely used hardware into a hotel business tool that guests actually want to use. When a Volara-powered Echo is deployed in a hotel room, guests can prompt Alexa with questions typically asked of a hotel concierge, valet, housekeeper or bellman. Responses from Alexa are tailored to the hotel's unique brand and are easily updated in real-time by hotel staff. The solution provides an easy, fun way for guests to request services when needed without the hassle of a call to the front desk.
To learn more about Volara's voice-hub, click here.