... Operational Changes: cleanliness and hygiene First and foremost, there have been some significant changes on the operational side to ensure our guests and Team Members feel safe and reassured when entering our hotels. In June, we launched Hilton CleanStay...
... This past August, we conducted a study that aimed to assess the use of technology by our guests and how this may impact their overall stay satisfaction and re-booking intentions. A U.S.-wide sample was collected using the service of an online panel data...
... As one of the few people in the hospitality industry with a background in design, it strikes me that the concept of design has been lost in the process. With investors and operators focusing on marketing, technology (still not enough), and quantity (versus...
... In today's tourism industry, online travel agencies have become increasingly more popular for generation after generation of travelers. Sites such as Expedia, Hotels.com, Kayak, Travelocity, and many more appeal to travelers because the prices are guaranteed...
... The debate over OTAs vs. direct bookings is often a common one with many hoteliers. The growing popularity travelers using online travel agencies make OTAs became a part of booking strategies in hospitality industry. OTAs offer multiple choices of hotels...
... Employees hold so much power in driving an organization forward and in getting customers committed to your brand. This is why it is important that your organization create an enabling environment that allows the fostering of your business’ core values...
... Countless research indicates that what employees desire the most is being appreciated and recognized for the contribution they make. If all the research conducted on this subject is true, saying thank-you goes a long way towards making employees feel...
Another way of looking at talent development is through the metaphor of cultivating a garden. Hilton’s Gisle Sarheim expands on this idea, and takes you on a step-by-step journey through the duties incumbent on us as managers if we want to guarantee a productive growing season.
... What are the striking differences between a great hotel that is top-notch in every way and a mediocre one? What does it take to stand out as the best from the rest? The difference between excellence and mediocrity is smaller than you think. The key to...
Life (or at least business) is all about supply and demand. Over time, supply and demand may both change – as well as the way supply beats a path to the place where it is in demand. The same goes for capital, one of the most basic “supplies” in the hotel industry.
