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(Duetto)|category:(Events & Conferences|CRM & Loyalty|CRM| Loyalty Marketing)

Why Being Different Drives Profit

By Joe Pettigrew

... Direct bookings. We talk about it every day. OTA commissions stick out like a sore thumb on our P&Ls. Our direct booking shares are in decline but the cost to maintain that share is rising. Hotel owners and managers alike are heavily investing in technologies...

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