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Search results for 'Jim Butler & Martin Orlick'
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The Best Feedback Question

By Shep Hyken

"Please stay on the line to answer a short, one-question survey at the end of this call."...

Opinion 1 FebruaryShepard Presentations, LLC. CRM & LoyaltyGuest Experience

The Top 7 Hospitality Trends Every Hotelier Should Watch in 2019

By Tammy Farley

Last year proved to be a strong one for the U.S. hotel industry, with occupancy, average daily rate (ADR), and revenue per available room (RevPAR) all trending positively....

Opinion30 JanuaryThe Rainmaker GroupRevenue ManagementCRM & LoyaltySocial MediaGuest Experience

The Combination To Unlocking Great Customer Service

By Todd Noftall

Tell me how I can provide great service!...

Opinion28 JanuaryTodd NoftallCRM & Loyalty

Current Hotel CRMs May Be Doing More Harm Than Good

By Terri Miller

Hotels worldwide are looking for technological advances to thrive in this competitive environment....

Opinion24 JanuaryConcilio Labs, Inc.Property TechnologyCRM & Loyalty

Evolution of the Hotel CRM

By Terri Miller

The success of any hotel hinges on its ability to curate memorable guest experiences and lasting customer satisfaction....

Opinion10 JanuaryConcilio Labs, Inc.Sales & MarketingInformation TechnologyCRM & LoyaltyLodging Industry

Three Reasons why LVMH's Acquisition of Belmond is a Smart Move

By Florent Girardin

LVMH, the world's largest luxury group by revenue (42.6 billion euros in 2017), hit the headlines recently on the news of its acquisition of Belmond, which operates luxury hotels and train services in two dozen countries, for 3.2 billion dollars, including...

Opinion26 Dec 2018EHLCRM & Loyalty

Will Marriott data breach herald the death of personalization?

By Greg Abbott

This analysis could be titled in a number of ways, each with a lean towards what was disclosed by Marriott last week when it emerged some 500 million guest accounts had been hacked.Because of the size of the breach and the underlying issues that may have...

Opinion21 Dec 2018DataArtCRM & LoyaltyTravel TechnologyDigital Marketing

How to Win the Battle Between Privacy and Personalization

By Terri Miller

But the battle isn't as simple as sink or swim....

Opinion13 Dec 2018Concilio Labs, Inc.Sales & MarketingProperty TechnologyCRM & LoyaltyLodging Industry

20 Essential Features of a B2B Customer Support System

By Laura Tubbs

There are A LOT of features available for companies to choose from when deciding what's important in their Business to Business (B2B) customer support software solution....

Opinion 5 Dec 2018TeamSupport, LLCCRM & LoyaltyReputation ManagementInnovationChatbots, Robotics & AI

I feel sorry for Marriott...

By Terence Ronson

THAT'S AWFUL - but in all honesty, it was an accident waiting to happen.All of the major robberies, and with this I include hacks who embark on unapproved removal of an asset - successful or failed, have focused on BIG targets - whether it be the US elections,...

Opinion 4 Dec 2018Pertlink LimitedProperty TechnologyLegalCRM & LoyaltyPCI Compliance
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