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Shep Hyken

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken For information on The Customer Focusa,,C/ customer service training programs go to www.thecustomerfocus.com

author

Core Values are Decision Filters

By Shep Hyken

I'm honored to be the keynote speaker later this year at Office Pride, a franchisor of commercial cleaning service companies....

Opinion 7 FebruaryShepard Presentations, LLC. Lodging Industry

The Best Feedback Question

By Shep Hyken

"Please stay on the line to answer a short, one-question survey at the end of this call."...

Opinion 1 FebruaryShepard Presentations, LLC. CRM & LoyaltyGuest Experience

No Toilet Paper - Is Customer Service Getting Worse?

By Shep Hyken

Some people claim that customer service is getting worse....

Opinion11 JanuaryShepard Presentations, LLC. Sales & MarketingGuest Experience

A Doctor's Prescription for Good Customer Service

By Shep Hyken

Here's another great story we can learn from....

Opinion 3 JanuaryShepard Presentations, LLC. Sales & MarketingGuest Experience

Ten Reasons Why Customers Choose To Do Business With You

By Shep Hyken

"People don't buy what you do; they buy why you do it."...

Opinion27 Dec 2018Shepard Presentations, LLC. Sales & Marketing

Do Your Customers Trust You This Much?

By Shep Hyken

There was a magic shop in Washington, DC owned by Al Cohen....

Opinion19 Dec 2018Shepard Presentations, LLC. Finance & AccountingPCI Compliance

Be Different : By Shep Hyken

By Shep Hyken

If you compete head-to-head with your competition, you may win or lose....

Opinion13 Dec 2018Shepard Presentations, LLC. Sales & Marketing

Let Your Customers Tell Your Story

By Shep Hyken

In the past, Ive written and talked about Telling Your Story....

Opinion29 Nov 2018Shepard Presentations, LLC. Sales & Marketing

Be as Easy as Ordering a Pizza

By Shep Hyken

Back in my college days, I remember how easy it was at 11:00 at night, while studying for a test the next day, to order a pizza from Domino's....

Opinion 8 Nov 2018Shepard Presentations, LLC. Sales & MarketingInformation TechnologyGuest Experience

Always Do Your Best

By Shep Hyken

Our mantra at Shepard Presentations is to Always Be Amazing....

Opinion31 Oct 2018Shepard Presentations, LLC. Education & Professional Development