I had a chance meeting with Roger Penske in the parking lot behind the paddock in October 1994 at the Indy Car Grand Prix of Monterey in Laguna Seca, California....
"Great customer service is [...] a systematic reinvention of established technology, data, and operations -- leveraging automation, data, and agents together to exploit each of their unique strengths."...
ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints...
