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A Room for Robots in Hospitality

Realistic uses for artificial intelligence are increasing, make way for machine-based assistance in accounting, marketing, customer service and more. By Tanya Venegas, MBA, MHM, CHIA and Amanda Belarmino. From Hospitality Financial ...

Research14 Dec 2018HFTPInformation TechnologyInnovationGuest Experience

The New Science of Service Innovation: Part 3 Select Research on Technology

Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor. Select Research on Technology from the 2014 Cornell Hospitality Research Summit. The lodging and service industries have constantly adopted technology ...

Research11 Nov 2015CHRProperty TechnologyInnovation

2012 Legal Issues | Hotels v. Online Travel Agents: whose side are you on? | By Tom Page

As OTAs (online travel agents) have become bigger and more powerful, they have not only drawn fire from the hotel industry but have also been scrutinized in terms of their impact on competition, and this will certainly remain ...

Research 9 Mar 2012Hotel Yearbook LegalOnline Travel Agencies (OTA)

PRESENTATION: Transforming Hospitality in the Digital Era

By Greg Jones, WW Managing Director - Hospitality & Travel, Microsoft Corporation - AC 2015, Fall 2015 ...

Research23 Oct 2015HFTPInformation TechnologyProperty TechnologyGuestroom TechnologyInnovationVirtual Reality