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Pre-Opening Expenditures in Hospitality

A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.D., CHAE, Arlene Ramirez, ...

Research11 FebruaryHFTPProperty TechnologyFinance & Accounting

The New Science of Service Innovation: Part 3 Select Research on Technology

Cornell Hospitality Research Summit; Cathy A. Enz, Editor; and Rohit Verma, Editor. Select Research on Technology from the 2014 Cornell Hospitality Research Summit. The lodging and service industries have constantly adopted technology ...

Research11 Nov 2015CHRProperty TechnologyInnovation

Unwrap Your Meeting's Potential: Electronic Meeting Software

Bill Sullivan, Jennifer Schaffer - A look at how electronic meeting software can be used to enhance meetings and provide improved guest service. - The Bottomline Vol 8, No. 3, June / July 1993 ...

Research 1 Jun 1993HFTPInformation TechnologyProperty TechnologyLodging Industry

IT Spending in 2012 | More belt-tightening | By Hilary Murphy and Ines Ghorbal

Two years ago, in their Hotel Yearbook article What's next for IT spending?, Hilary Murphy and Ines Ghorbal from the Ecole hoteliere de Lausanne reported on the reduction in IT spend at the property level in the EAME region and ...

Research24 Feb 2012Hotel Yearbook Information TechnologyProperty Technology

Spreadsheets: A survey of usage by hospitality financial executives

Raymond S. Schmidgall, CPA, Ph.D. and Julie Smith, MBA - In this survey article, the authors discuss the usage of spreadsheets by hospitality financial executives. - The Bottomline Vol II, No. 3; June 1987. ...

Research 1 Jun 1987HFTPFinanceInformation TechnologyProperty TechnologyFinance & Accounting

Laptops, Tablets and Phones! Oh My!

No question, mobile devices are popular; these survey results illustrate how hotel guests use mobile media while traveling - By Agnes DeFranco CHAE, Ed.D. and Cristian Morosan, Ph.D. We know guests bring their mobile devices ...

Research 8 Oct 2015HFTPProperty TechnologyMobile MarketingDigital Marketing

Clubs give computers a workout

Club Management - In this article on information technology, the results of a survey distributed by Club Management are presented. The survey findings include information on the use, cost, and life span of club computer systems. ...

Research 1 Dec 1986HFTPInformation TechnologyProperty TechnologyClubs

2016 Private Club Software Satisfaction Survey Discussion

By Bill Boothe -- The goal of the Private Club Software Satisfaction Survey was to have participants rate current club management software -- assessing capabilities and customer service, plus. This survey was designed and administered ...

Research17 Aug 2016The Boothe GroupProperty TechnologyClubs

Clubs and Mobile Apps in the Year 2014 -- Part I: Today's Technologies

By Agnes DeFranco CHAE, Ed.D. and Cristian Morosan, Ph.D. - Technology is everywhere in today's society. Smartphones, tablets, Google glasses, smart watches, all make a regular computer look like a dinosaur. Social media, while ...

Research 1 Apr 2014HFTPProperty TechnologyMobile MarketingClubs

Clubs and Mobile Apps in the Year 2014 -- Part II: Making Inroads

By Agnes DeFranco CHAE, Ed.D and Cristian Morosan, Ph.D. - The use of smartphones, tablets and apps is increasing in the club industry and the proper adoption of mobile commerce can bring a number of benefits to both clubs, and ...

Research 1 Jul 2014HFTPProperty TechnologyMobile MarketingClubs