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(Kennedy Training Network (KTN))|category:(Virtual Reality|Education & Professional Development)

Cathy Cook

M. Cathy Cook is the Executive Director of Training & Development for the Kennedy Training Network, Inc., a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry.

Doug Kennedy

Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry.

Standing Out In This Era of “Silent Selling”: Six Ways Hotel Salespeople Can Use Video Email To Engage Prospects

By Doug Kennedy

... Nowadays, most leads are arriving via various "silent" channels. These include direct website RFP's, leads forwarded from regional brand offices, app notifications coming in from lead generation platforms such as CVENT, The Knot/Wedding Wire, or digital...

Hoteliers Of All Levels Can Benefit From Joining A Local Toastmasters International Club

By Cathy Cook

... Thankfully it was around that time that I found a non-profit organization called Toastmasters International, which I have been a member of for almost 18 years. Just recently, I achieved status as a Distinguished Toastmaster (DTM), which is the greatest...

Pro-Active Prospecting Is The Only Way Hotel Sales Staff Can Do Their Most Important Job: Fill In “Gap” Dates

By Doug Kennedy

... In the current market, most hotels, resorts and other venues are experiencing a significant softening in group demand. However, this does not necessarily mean that hotel salespeople are fielding fewer inbound leads, but rather multiple leads are coming...

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