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The New Era of Personalization: The Hyperconnected Guest Experience

By Jos Schaap

With the onset of 2019, we've stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm....

Opinion 5 FebruaryStayNTouch Inc.Information TechnologyInnovationGuest Experience

Online Ripple Effects: How Digital Tech Changes Guests' Offline/On-Property Expectations

By Jos Schaap

Bill Gates was famously quoted saying "We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten."...

Opinion10 JanuaryStayNTouch Inc.Information TechnologyLodging IndustryInnovationGuest Experience

How Technological Accountability Can Boost Guest Service

Ask any leader -- regardless of industry -- what they believe is the key to driving customer experience and exceeding consumer demands, and their answer will likely detail some form of technological transformation....

Opinion24 Oct 2018StayNTouch Inc.Property TechnologyLodging IndustryInnovationGuest Experience

Takeaways from the 2018 Guest Experience Assessment Report: Better Alignment of Tech & Value for Guests

By Jos Schaap

The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to redefine the industry landscape....

Opinion25 Sep 2018StayNTouch Inc.Information TechnologyLodging IndustryInnovationGuest Experience

Response to the 2018 Hospitality Technology Study: Hoteliers & Technology Vendors Must Work Together for the Greater Good

By Jos Schaap

The answer to the question can be found in the 2018 Hospitality Technology Study (available for download here) conducted by the leading hospitality technology brands Fuel Travel, Flip.to, and StayNTouch....

Opinion24 Jul 2018StayNTouch Inc.Property TechnologyLodging IndustryInnovation

Next Gen Tech You Shouldn't Miss at This Year's HITEC in Houston [CHECKLIST]

StayNTouch will be at HITEC in full force, and in addition to showcasing our latest innovations at our booth #1003, we've broken down the top things to explore to make your HITEC experience a success....

Supplier News10 May 2018StayNTouch Inc.Information TechnologyEvents & ConferencesLodging IndustryInnovation

If Your Hotel PMS Doesn't Include These 6 Things, Your Competition May Be Winning

By Jos Schaap

The world of hotel property management systems (PMS) has become somewhat confounding lately....

Opinion15 Mar 2018StayNTouch Inc.Property TechnologyInnovation

The Deadline for GDPR is Approaching Fast. Is Your Hotel Ready?

There are only a few months to go until the May 25, 2018 compliance deadline for GDPR, which is a game changer for hoteliers as it introduces a new and comprehensive set of strict data protection regulations....

Supplier News20 Feb 2018StayNTouch Inc.Information TechnologySafety & SecurityInnovationBig DataGeneral Data Protection Regulation (GDPR)

New E-book by StayNTouch Explains How SaaS Technology is Transforming the Hospitality Industry

In a newly released e-book titled, The New Era of Hospitality: How the SaaS Movement is Transforming the Hotel Industry, Jos Schaap, CEO and founder of StayNTouch breaks down the complexities of Software-as-a-Service (SaaS) model for hotels and helps...

Supplier News19 Jan 2017StayNTouch Inc.Information TechnologyLodging IndustryInnovation

How Open APIs are Transforming the Hotel Industry

By Jos Schaap

Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential?...

Opinion29 Mar 2017StayNTouch Inc.Information TechnologyLodging IndustryDigital MarketingInnovation