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Winning at Wellness in 2019: Five Rules for Succeeding

By Babs Harrison

Everybody wants a piece of this action.I cannot tell you how many wellness-related press releases and emails cross my desk in a given week, and I literally cannot tell you because I have ceased trying to keep up....

Opinion15 FebruaryBabs Harrison + PartnersSpa Wellness

The Mobile-First World Creates Tremendous Revenue Potential for Hoteliers

By Max Starkov

The shift from desktop to mobile and tablet devices continued its steady pace in 2018....

Opinion15 FebruaryHEBS DigitalProperty TechnologyMobile MarketingDigital Marketing

The Hotel Love Match: How to Connect The Right Hotel Technology with the Right Traveler

By Margaret Ady

We say, "It's actually not so hard."...

Opinion15 Februaryapaleo GmbHProperty TechnologyGuest Experience

"Netflix" your Revenue Culture

By Fabian Bartnick

One thing I remember vividly is that every Friday night was family movie night at home....

Opinion15 FebruaryLodgIQtmRevenue Management

Do you make the SOCIAL MEDIA work for you?

By L. Aruna Dhir

Yet, the moment the morning starts progressing into the day, our will begins to wither, the determination gets embattled by the urge to click elsewhere and the spirit starts slackening.The charm of social networking beckons and ensnares us in its fold,...

Opinion15 FebruaryL. Aruna DhirSocial Media

2019 Predictions - Blockchain Will Not Be A Buzzword But Will Change Our Life (Part 5)

By Fabian Bartnick

No news doesn't mean nothing happened....

Opinion15 FebruaryLodgIQtmInformation Technology

The Hidden Benefits of Tasting Events

By Larry Mogelonsky

For the two dozen participants, it was a chance to get close and personal with the wine....

Opinion15 FebruaryHotel Mogel Consulting LimitedFood and beverageGuest Experience

How Hoteliers Can Be Responsible with the Owners' AV Technology Investment

By Eric Bracht

It's been a decade since the hospitality industry emerged from the depths of the economic recession....

Opinion14 FebruaryElectro-Media Design, Ltd.Property TechnologyEvents & Conferences

Hotel Smartconcierges Going Mainstream

By Raj Singh

"Great customer service is [...] a systematic reinvention of established technology, data, and operations -- leveraging automation, data, and agents together to exploit each of their unique strengths."...

Opinion14 FebruaryGo MomentProperty TechnologyInnovationGuest Experience

The Big Question: "Where is my customer's experience going wrong?"

By Akshay Gaur

A service-oriented business establishment operating within a competitive economic landscape may face a critical question either at business inception or at any phase where customer sensitivity intensifies [1]....

Opinion14 FebruaryHotelivate Private LimitedSales & MarketingGuest Experience