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Why So Many Hoteliers are Upgrading Their Property Management Systems This Year

By Jeff Zabin

This article is adopted from The 2019 Smart Decision Guide to Hotel Property Management Systems, which is now available for complimentary download, and reprinted here with permission.Guests have always expected star treatment....

Opinion22 FebruaryStarfleet ResearchProperty TechnologyGuestroom TechnologyChatbots, Robotics & AIGuest Experience

A Creative and a Well-Designed Restaurant Will Make You Order More

By Sarah Jessica Smith

If you thought that the interior design of any given commercial object had absolutely no impact on the business done inside, you were wrong....

Opinion22 FebruarySarah Jessica SmithFood & BeverageDesign and ArchitectureGuest Experience

12 Golden Keys to Hospitality Excellence

By Frank H. Benzakour

1....

Opinion22 FebruaryF. H. BenzakourLodging Industry

Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit

By Raj Singh

In Las Vegas today, only 34% of casino revenue comes from gaming....

Opinion22 FebruaryGo MomentInnovationChatbots, Robotics & AICasinos-GamingGuest Experience

The Future of Revenue Management with the OTA's Part II, Rev+ by Expedia

By Ahmed Mahmoud

In our previous article, The Future of Revenue Management with the OTA's we highlight the rules of revenue management, and the professionals who practice it on an almost-continuous basis....

Opinion22 FebruaryRevenue Your HotelRevenue ManagementOnline Travel Agencies (OTA)

Importance of Local SEO Ranking for Hoteliers

By Trish Leighton

Any business that has an actual physical location needs to put time into their local SEO....

Opinion21 FebruaryVizergyTravel TechnologySearch MarketingDigital MarketingContent Marketing

Don't Neglect the Bottom Line: Why Amenities Matter to Your Guests

By Adam Hoydysh

Within the modern hospitality climate, hotels are expected to offer a balance between high-tech and high-touch service, a personalized experience with data-backed insights, a share-worthy property aesthetic, mobile communications, luxury upgrades and...

Opinion21 FebruaryPlumProperty TechnologyInnovationGuest Experience

The Great Connector: The Hotel Mobile App

By David Millili

The mobile app was once a tool--a booking tool, primarily--and there was a time, albeit brief, when the industry thought the hotel mobile app might have run its course....

Opinion21 FebruaryruntrizProperty TechnologyInnovationGuest Experience

What's Left To Grab?

By Benoit Gateau-Cumin

With the recent acquisitions of Belmond by LVMH and of Six Senses by IHG (InterContinental Hotel Group), what is left to "grab" in the ultra-luxury hospitality market?...

Opinion21 FebruaryThe Boutique Search FirmBoutique & LifestylePartnerships, Mergers & AcquisitionsLuxury Travel

Innovative Hotel Design Trends to Watch for in 2019

By Marie Nieves

Let's take a look at a few of the most prevailing trends that will shape 2019 into an intricate tapestry of colorful, funky, and authentic looks that many modern hotels are using to appeal to their traveling guests.Thinking green thoughtsLife on Earth...

Opinion21 FebruaryMarie NievesEnvironment & SustainabilityDesign and Architecture