Hospitality Got Too Comfortable: EHL's Achim Schmitt on Decline, Talent and the Limits of Technology
Even now, he noted, hotels still need a large human element, partly because the AI experience is not yet good enough to replace it, but mostly because he does not want to live in a world without human ... Students now do that work on their own, and he does not think an AI can take the place of another person in it.