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Hospitality Got Too Comfortable: EHL's Achim Schmitt on Decline, Talent and the Limits of Technology

Even now, he noted, hotels still need a large human element, partly because the AI experience is not yet good enough to replace it, but mostly because he does not want to live in a world without human ... Students now do that work on their own, and he does not think an AI can take the place of another person in it.

The Gym Is the Front Door: Christopher Norton on Equinox Hotels

Equinox pulls locals in through the club, and once they are inside they spend time in the bars and restaurants after working out. ... On another day, in another mood, he might want the conversation. That is the heart of how he sees it. As he put it, the choice is never AI-centric versus human-centric. It is choice-centric.