Hospitality Net TV
Video27 June 2020

Research Recovery and Reskill: Leadership, Communication and HR Strategies in Times of Crisis

Leadership, Communication and HR Strategies in Times of CrisisTruth, empathy, confidence and reassurance are top skills for a leader when communicating to the team during a crisis. Messaging should recognize the issue, offer reassurance and solutions if there are any, and a plan to come out of the crisis. Learn about the tools needed for leadership, communication and HR strategies for difficult times.Presented by:- Dr. Diego Bufquin, Assistant Professor, UCF Rosen College- Mr. Mark Havard, Director of Human Resources at the Hyatt Regency Orlando- Mr. Jonathan Rivera, Director of Safety Services at Rosen Hotels & ResortsAt UCF Rosen College of Hospitality Management, our mission is to train the hospitality leaders of tomorrow. Students learn from a world-class faculty of internationally-recognized experts in research, teaching skills and professional experience. That commitment does not stop at graduation which is why we are proud to offer a series of eight (8) professional development webinars, titled Research, Recovery and Reskill, focused on sharpening skills and re- tooling for the anticipated changes in the hospitality market as a result of the novel COVID-19 virus.Whether you are a Rosen College graduate or a UCF alumni working in the hospitality industry, you will benefit from this series. The topics are listed below, but as we emerge from this crisis, the content may vary to stay current with the industry.