Webinar in Spanish, with simultaneous translation in English.
The session, dedicated to knowing the different strategies in which the international community is working to guarantee a safe and quality hotel offer, was opened by Ion Vîlcu, director of the Department of Affiliate Members of the World Tourism Organization (UNWTO), and our guest speaker, Mar de Miguel, General Secretary of the Hotel Business Association of Madrid (AEHM), member of the Board of Directors of UNWTO Affiliate Members and current president of Working Group 15 of the ISO TC/228 Committee, in charge of developing and updating the World Quality Standard for hotels. Daniela Otero, CEO of Skål International was responsible for directing and conducting the event.