CoHostsAdele GutmanDean SchmitTristan HeawordBen HanleyStuart ButlerLily MockermanShow Notes00:05 — Cleanliness and Communication Continue to Drive Hotel Guest Satisfaction, J.D. Power Finds00:40 — How do you rate the culture of success? — Adele describes how.00:47 — “Where focus goes energy flows” — Stuart01:23 — Google GMB01:25 — Rate reduction and LOS strategies — Stuart01:38 — survey your guests as to why they travel to you and do when they stay02:13 — Show ends

This video is part of the This Week in Hospitality Marketing Live series