New Baltic Hospitality Forum presents:Product and service – to whom, why and how? How are clients’ expectations and behaviour changing? Panelists:Daniel Bennett (Consulting Director in Behavioural Science Practice @ Ogilvy Consulting), Annika Ülem (Co-Founder @ GuestJoy), Gilberto Vizzini (Country Manager UK @ IL PRISMA),Moderator:Toomas Danneberg (Vice Rector for External Relations and Business Development @ Estonian Business School)

This video is part of the Back to Business Webinars series