Robin Sheppard, President, Bespoke Hotels, and Harmeet Singh, CEO, RateGain discusses on how hoteliers can strategize for growth and earn traveler’s trust. They also talk about internationalizing a local group leveraging appropriate partnership, revenue management, distribution, and marketing strategy, and giving “Bespoke” experiences to customers. For more information, please visit: https://rategain.com/Timeline-01:00 - Introduction02:00 - Robin's journey & how he overcame a serious illness10:00 - Career advice from Robin16:00 - Robin's perspective on comparison of Covid19 with other pandemics20:00 - Robin's take on how long will it take for businesses to get back to normal23:00 - What did BeSpoke did to overcome the pandemic & future plans25:00 - Pricing strategy during unlock phase27:00 - Current occupancy rates at luxury hotels in coastal areas30:00 - Health & Safety protocols at Bespoke hotels33:00 - What are some of the guests concerns35:00 - Distribution strategy of Bespoke hotels38:00 - Digital strategies for Family v/s Corporate strategy42:00 - Robins's point of view on Social media marketing46:00 - Changes in technology landscape at Bespoke hotels50:00 - Question & Answers