Hospitality Net TV
Video11 November 2020

HEDNA @ Home: Covid-19 and Payments. The Contactless Customer Journey

Long lines at a hotel front desk with guests passing credit cards and paper back-and-forth just to check-in to a hotel room were never an enjoyable part of the customer journey. With Covid-19, these processes (and many others) are untenable. In this webinar, we will discuss the ways a customer payment journey can and will become contactless.

Marija Nakevska, Head of Hospitality, Adyen
Ludovic Cacciapaglia, Vice President, Distribution, Shangri-La Hotels & Resorts
Chiara Quaia, Vice President, Market Development Travel Enterprise Partnership, Mastercard

HEDNA (Hotel Electronic Distribution Network Association) is a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hospitality industry. Founded in 1991, HEDNA's mission is to be the leading global forum for advancing hospitality distribution through collaboration and knowledge sharing. Its vision calls for HEDNA to be known for creating an environment that fosters strategic collaboration toward business development in the global hospitality industry. For more, visit