ELEVATING THE HUMAN EXPERIENCE IN HOSPITALITY, why the experiencial values of hospitality must shift from Customer to HumanIntervenant.es : Edmond BAKOS, Partner & CEO, Champalimaud Design; Charles ZANA, Architect; Chadi CHEMALY, Hotel Manager, Raffles Hotel Singapore; Isabelle MIAJA, Managing & Creative Director, Miaja Design Group; Gwendoline THEODET, Regional Director of Business Development, Wilson Associates Atelier Tristan Auer and President of NEWH Paris Chapter; Sam BARON, Artistic Director, Pierre Frey Furniture. Modératrice : Patricia BEAUSOLEIL, Head of Home, Environments & Design, Peclers.