The Future of Hospitality: A Brand-New Playing Field - The Phocuswright Conference Online 2020
Oral Muir, VP, Global Distribution Channels, Hilton. Interviewer: Lorraine Sileo, Senior Analyst and Founder, Phocuswright Research, Phocuswright Inc.While 2020 has been a brutal year for travel, hotels have been hit particularly hard. With leisure travel stalled, meetings and events cancelled, and short-term rentals taking the spotlight, hotel leaders are in the hot seat. How has the pandemic upended channel distribution? Hear how one renowned hospitality veteran expects the industry to recover, rebuild and take back its future.