The Lady in Red is the embodiment of everything Kempinski stands for: a remarkable host and an enduring symbol of the finest European luxury hospitality.Conceived by Kempinski in 2009, the Lady in Red extends a warm welcome to every guest, providing a genuinely personalised and intuitive guest experience based on cultural empathy, guest intelligence and an understanding of each individual guest’s needs.Tune in to this week's Hoteliers' Chat as Shiama Devi, Kempinski Hotels Kuala Lumpur’s Lady In Red, shares with Hanley Chew what it takes to be a Lady In Red and the importance of this role in every Kempinski hotel.Music Credit: Bensound#HoteliersChat #HotelTales #LadyInRed #Kempinskihotel #luxuryhotels #kempinski

This video is part of the Hotel Tales series