In this episode, Hanna Lee and Michael Anstendig of Hanna Lee Communications chat with Jeff Wielgopolan of Forbes Travel Guide. Jeff has traveled to six continents and stayed at more than 250 Forbes Travel Guide 5-star and 4-star properties around the world.⁣⁣⁣Tune in to hear one of the hospitality industry’s foremost service experts share his insights on:⁣⁣⁣⁣⁣⁣⁣⁣⁣⁣⁣1. How Forbes Travel Guide came to be and how it operates.⁣⁣2. What the differences are between the guide’s 5-star and 4-star ratings.⁣⁣3. How Forbes Travel Guide pivoted during the pandemic to serve the hospitality community.⁣⁣4. Why hotel bars and lounges in particular play a pivotal role in the ratings.⁣⁣5. Why the luxury travel segment will lead the hospitality industry’s post-pandemic recovery.⁣⁣Jeff also answers a listener question from Agostino Perrone, Director of Mixology at the 5-star rated Connaught Hotel in London. Its Connaught Bar was named this year’s World’s Best Bar by The World’s 50 Best Bars. Agostino asks what Jeff thinks the future holds for hotel bars.⁣⁣Connect with Jeff on LinkedIn at Jeff Wielgopolan and Instagram at @jeffwigs. Follow Forbes Travel Guide on Twitter at @ForbesInspector, Instagram at @forbestravelguide and Facebook at @ForbesTravelGuide.⁣⁣⁣