Dominique Pibia-de Groot is the owner of DG Hospitality, a Dutch company that trains hospitality teams to create memorable experiences and advises organizations within the hospitality industry how they can improve their customer journey.When we were discussing doing this episode, our conversation turned to the state of hotel and restaurant openings as pandemic restrictions are lifted and whether or not businesses should in fact reopen at 100% when they’re allowed to do so.A robust discussion became a full show about customer service, creating emotional and practical experiences and working with limited resources.At the end of the day, we find that focusing on the fundamentals will see us through the next year or more as we get back to normal life.