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Video30 June 2021

Improving Service Culture: Robert Reitknecht, Hospitality Advisor

Robert Reitknecht is a hospitality and luxury brand advisor with 30 years in the industry. During pre-pandemic times, hotels across the country spent a great deal of time trying to improve service culture but now that travel is returning but staffing remains tight, how does a hotel ensure there is alignment with guest, employee and brand expectations? We"re diving into this today with an eye on Service Culture, authenticity, influence and communication.

About Robert
Robert Reitknecht is a veteran customer loyalty professional and guest experience expert for over two decades. A Certified Rooms Division Manager (CRDM), Robert has provided service-focused insights to a number of Fortune 100/500 companies. He has worked primarily in the hospitality and guest relations verticals, crafting cultures of excellence by spearheading quality standard initiatives, process improvements and hands-on training and development programs.

Robert Reitknecht

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