Hospitality Net TV
Video15 September 2021

HNtv INSIDERS: European hotel tech perspectives

A conversation between Ian Millar (Senior Lecturer at EHL) and Andrew Evers (Group IT Manager at Red Carnation Hotels). In this unscripted chat between friends, Ian and Andrew discuss a variety of guest-facing tech-related topics in a new COVID-conscious world. Topics include use of QR codes, 2022 budgeting, bring-you-own-device (BYOD), best and worst-ever tech experiences.

Timeline:

00:45
Introduction
01:30
Changes in guest behavior in a COVID-conscious world
04:40
The QR thing here to stay - Opportunities for upselling
07:10
Is there bandwidth for investing in innovation at the C-suite level?
08:00
Techspectations - Is the tech budget changing based on current conditions?
09:30
What can Andrew learn from Ian in terms of tech-spectations on campus?
14:40
The impact of guests bringing their own contents
18:25
Worst ever tech experience in a hotel as a guest (Andrew)
20:50
Worst ever tech experience in a hotel as a guest (Ian)
22:58
citizenM - Best ever tech experience in a hotel as a guest (Ian)
26:00
Managing Tech-Spectations
42:19
Holiday plans & closing


IAN MILLAR
Ian Millar is a Senior Lecturer in the Entrepreneurship and Innovation department at EHL
https://www.hospitalitynet.org/author/148001977/ian-millar.html

ANDREW EVERS
Andrew Evers is Group IT Manager at Red Carnation Hotels.
https://www.hospitalitynet.org/author/148004834/andrew-evers.html

HNtv INSIDERS
A new platform has just been created by Hospitality Net for the purposes of developing and disseminating privileged industry insights. Called INSIDERS, this platform presents a series of one-on-one dialogues between two industry executives discussing a topic of current interest to hospitality business leaders. To assure that this peer-to-peer conversation is not only one that produces some real food for thought, but is also natural and relaxed, we have conceived of INSIDERS as a chat between knowledgeable decision-makers who also know each other already as friends.

#hospitalitynet #hoteltech #hitec #hospitality
For more visit https://www.hospitalitynet.org

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