During the HITEC 2024 event in Charlotte, Hospitality Net's Simone Puorto interviewed Tristan Gadsby, CEO of Alliants. This interview is a follow-up to Tristan Gasby's Hotel Yearbook article, and forms part of HN's HITEC 2024 series, featuring discussions with speakers, exhibitors, and visitors. Tristan shared his insights on guest experience software, the role of AI in hospitality, and the importance of focusing on both guests and staff to enhance overall service quality.