Today there are 850,000 open positions in U.S. hospitality and leisure with NO TAKERS. Similar is the situation in Europe and APAC: a lot of unfilled hospitality positions.

Offering sign-up bonuses and poaching employees from your competitors is simply unsustainable since your competitors or their competitors will poach them back. From temporary phenomenon, labor shortages have become a permanent reality and hoteliers have to learn to live with it.

Whether hoteliers like it or not, the hospitality industry is moving from low-tech and high-touch to high-tech and high-touch. But what kind of high-touch? Fewer, well-trained and well-paid employees using technology to provide stellar service. Service, which currently the poorly paid and trained employees, overwhelmed by labor shortages and mundane, repetitive tasks simply cannot provide.

The question is, how can hoteliers use technologies to reduce their staffing needs and afford to pay their employees living wages, train them better and empower them with the right tools to provide stellar service?

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Simone Puorto
Simone Puorto
Founder | CEO | Futurist

Related article by Simone Puorto

Mark Fancourt
Mark Fancourt
Co-Founder at TRAVHOTECH
Laura Calin
Laura Calin
VP, Strategy and Solutions Management at Oracle Hospitality
Fergus Boyd
Fergus Boyd
Hospitality Consultant

Related article by Fergus Boyd

Stanislav  Ivanov
Stanislav Ivanov
Founder and Editor-in-chief of ROBONOMICS: The Journal of the Automated Economy
Uli Pillau
Uli Pillau
Founder and CEO of apaleo

Related article by Uli Pillau

Tristan Gadsby
Tristan Gadsby
CEO and founder, Alliants

Tristan Gadsby, CEO at Alliants shares his thoughts on how hoteliers can use technology to deliver a high-tech and high-touch customer experience.  

Related article by Tristan Gadsby

Priya Rajamani
Priya Rajamani
VP of Implementation & Support at Stayntouch
Max Starkov
Max Starkov
Hospitality & Online Travel Tech Consultant