Webinar: Hotelier / Planner Communications: Do’s, Don’ts & Pet Peeves

Wed, Oct 14, 2009 – 22h00 ()

Knowing this, how do hoteliers and suppliers implement a sales and service communications plan to meeting planners that is targeted, smart, and “pulls them from the pack?” In this informative webinar, hoteliers and suppliers will learn about E-communications and follow-up strategies that will make an impact and help avoid pitfalls and wasteful (annoying) miscommunications.

Learner outcomes include:

  • Understand issues and trends that impact communications (and negotiations) with planners
  • Learn what planners value most in supplier/planner relationships
  • Identify common communications pitfalls and how to avoid them
  • Discuss strategies that create “top of mind” awareness (and pull you from the pack)

The primary focus will be on RFP’s / proposals, follow-up & office visits, E-communications & site inspections. Attendees will have immediate take-aways to implement strategic planner communications, generate positive awareness, and shift relationships to partnerships.

Presenter: Tim Brown is a Partner at Meeting Sites Resource, a global specialist in meeting site research and contract negotiations. The company also provides on-line registration and housing, professional on-site staffing and advanced meeting technology solutions. Tim has spent his entire career in the meeting and hospitality industries as both a planner and a supplier. He contributes articles to major trade publications, presents workshops at many industry events. MSR is a recognition recipient of the Golden Paragon Award, Meeting Professional’s International ‘s highest recognition for meeting excellence.

Registration:

  • HSMAI/IACC/ATME Members: $99
  • CHTA Members: $119
  • Regular: $159

Watch whenever you want! Chat with presenter after webinar!

Registrants are invited to watch a free recording of the program in the 30 days following the webinar, so if you cannot make the live presentation, you can still watch it at your leisure, or share it with your colleagues. You may also join an online chat with the presenter after the webinar and ask questions of the speaker and/or your fellow attendees.

For more information please contact HSMAI University
703-506-3280

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