Revinate Webinar: Five Ways that Any Hotel or Portfolio Can Improve its Online Reputation
Just a few years ago, hotels were largely ignoring online reviews and social media and choosing to capture guest feedback through more traditional sources, such as comment cards and surveys. Over the last couple of years, hoteliers have readily adopted new ways to gauge guest sentiment and have embraced online reviews. Today, as a result, the conversation has shifted from why it is so important to manage online feedback to the best ways to operationalize this data and measure it. Working with more than 15,000 clients across 120 countries, the Revinate team sees a lot of different practices around online reputation management.
In this hour-long free Webinar, we will cover the top 5 best practices, most of which were rarely seen a few years ago. We will address:
- Measuring ROI
- Setting goals
- Organizing your team around guest feedback
- Using social media to bring you closer to your guests
If you are a GM, a Director of Operations or anyone who touches online reviews or social media, this event is for you.
Phone: +1 (415) 671-4703