Webinar: Service Recovery In The Digital Age
Immediacy is key in service recovery. To address issues in real-time, intelligent hoteliers are incorporating mobile solutions into their operations processes as a way to to perfect their service recovery procedures.
Key factors include:
- How hotel service recovery has evolved and the benefits it has on driving guest loyalty and revenue
- How hoteliers can intercept negative on-site customer feedback before it turns into a negative review
- How to create a step-by-step service recovery guide that incentivizes better operational performance
Join Revinate and Chekitan Dev, Marketing professor at Cornell University’s School of Hotel Administration and author of Hospitality Branding, for a one-hour webinar to learn how mobile technologies can enhance your offline service recovery processes in the digital age.
REGISTER NOW (Limited Space):
- North America — Wednesday, February 12th | 11am San Francisco / 2pm New York
- EMEA — Wednesday 12 February | 14:00 London / 18:00 Abu Dhabi
- Asia Pacific — Thursday, February 13th | 11am Singapore / 2pm Sydney
Phone: (607) 330-3333