Hotel Social Customer Care 101
This webinar was recorded on August 12, 2014
The hour-long webinar is an eye-opening introduction into the world of customer service on social media where 42% of consumers expect a response in an hour -- much faster than most hotels are equipped to handle. Hosted by Lodging Interactive Founder and President, DJ Vallauri and Director of CoMMingle Social Media, Rosella Virdo, the interactive webinar will cover:
- The 4 tenants of providing social customer care.
- How to use social customer service to pre-empt potentially negative reviews on TripAdvisor.
- Observations on how major hotel brands are handling social customer care today.
- How your hotel can increase the service levels it provides to in-house guests via social customer care.
Receive valuable insight into what your guests expect from your property on social media. Learn more about the creative solutions, such as Lodging Interactive's Social Voices service, available for 24/7/365 social customer care as well as how to best position your hotel to stay competitive.
President & Founder