Webinar: Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journey
This webinar was recorded on May 22, 2019
Delighting your guests with a personalized experience is crucial for increasing customer loyalty and revenue. But it's easier said than done.
Hoteliers have to leap over many hurdles to create holistic customer profiles and implement marketing personalization at scale.
You need strategic partners by your side to make that happen.
In this webinar, experts from Travel Tripper & Pegasus, Hersha Hospitality Management, and Cendyn will share their insights and strategies on how to enhance customer loyalty. Learn more about:
- Why data is the lifeblood that powers personalization
- How to set a strong foundation for CRM & loyalty program integration to scale personalization
- Ways to identify and segment your best guests so you can strategically market to them
- How to actively engage your guests through marketing efforts and increase direct booking contribution
- Strategies for creating a more personalized and seamless booking experience on the hotel website
Interested in learning more? Contact our team for detailed information.
Webinar: Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journey is organized by