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UCF Webinar: Dean's Distinguished Lecture Series - Anna Mattila PhD

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To honor Dr. Abraham Pizam, founding dean of the Rosen College of Hospitality Management on the 50th anniversary of his achieving his Ph.D., the Dean's Distinguished Lecture Series will take a look at the evolution of the hospitality and tourism industry through the eyes of some of the pioneers in this field of education.

Lecture guest speaker January 21, 2021:

Dr. Anna S. Mattila, is the Marriott Professor of Lodging Management at the School of Hospitality management at the Pennsylvania State University. She holds a Ph.D. in services marketing from Cornell University. Her research interests focus on service encounters with a particular interest in healthy eating, service recovery, corporate social responsibility, social media and cross-cultural research. Her work has appeared in the Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Consumer Psychology, Psychology & Marketing, Journal of Services Marketing, Journal of Service Management, Cornell Hospitality Quarterly, Journal of Travel Research, International Journal of Hospitality Management, Tourism Management, Annals of Tourism Research and Journal of Hospitality & Tourism Research, among others. Anna served as a Chief-Editor for the Journal of Hospitality & Tourism Research for five years and currently serves as an Associate Editor for the Cornell Hospitality Quarterly.

January 21 Lecture

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Webinar ID: 949 2165 2081
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UCF Webinar: Dean's Distinguished Lecture Series - Anna Mattila PhD is organized by UCF

Robertico Croes
Associate Dean, Research & Administration; Director, Dick Pope Sr. Institute for Tourism Studies; Professor
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