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HN World Panel Live: Where does the PMS sit in a hotel's new technology stack?


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World Panel Live

When it comes to hotel tech, we may all agree that PMSs are at the top of the food chain. It's semantically already in the name itself: a PMS is the SYSTEM used to MANAGE your PROPERTY. This gives the software connotations of centrality in operations. However, a new wave of leaner systems is rising: PMSs are becoming "hubs" rather than all-in-one solutions, using open APIs to allow users to plug in other software and tools as needed. These systems are less about "managing the property," and more about integrating third-party software. In this environment, where do PMSs sit in one's tech stack? Is the classic notion of PMS outdated? Will the future of hotel tech be less reliant on PMSs as we know them?

Click here to check out the related World Panel viewpoint.

  • Moderator: Simone Puorto (Travel Singularity)
  • Panelist: Uli Pillau (apaleo)
  • Panelist: Michael Levie (citizenM)
  • Panelist: Babs Van Gilst (working in the Quick Service Restaurant industry)

This WorldPanel Viewpoint is sponsored by apaleo

apaleo is the open cloud platform to help build agile accommodation businesses. All types of properties - from serviced apartments to hotel chains - rely on apaleo's APIs and community to create digital experiences for their guests and staff. Instantly connect the leading hospitality apps to the apaleo interface or use open APIs for unlimited customization possibilities. More info at

HN World Panel Live: Where does the PMS sit in a hotel's new technology stack? is organized by Hospitality Net

Jill Dassen
Sales & Marketing Manager
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