Guest Journey Strategy: How to optimise efforts and maximize revenue

Guest journeys not only should be smooth and friction-free for every guest but also help hotels drive real results without compromising all your staff's time. However, often hoteliers face the challenge of mixing these two approaches.

In this session, we will explore how to create a guest journey strategy that drives revenue using the resources you have.

These are the main key takeaways you can expect:

  • How to map your guest journey: Understand exactly what your guests need at every step.
    - Understand how to optimize touchpoints using automation and personalisation.
    - Strategies to boost guest engagement: how to turn happy guests into repeat customers and brand advocates.
    - How to optimise your journey to create real value for guests.

Who is joining?

Panellists:

  • Anna Randow, Sales Director at Bookboost
    - Ulrich Pillau, CEO & Co-founder at Apaleo
    - Albert Polo, General Manager at Haws Lisboa
    - Christian Mueller, Group Manager Technology at Schani Hotels
    Moderated by: Thibault Catala, Founder & Managing Director at Catala Consulting

Join a panel of experienced hoteliers and hospitality leaders as they explore this topic providing valuable insights for your property.

This webinar is hosted by Bookboost

For more information please contact Johanna Bernuy

Other events organized by Bookboost

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