Industry Update
White Paper23 September 2014

How to Transform Your Call Center to Meet the Demands of Mobile - A NAVIS White Paper

An analysis of what hotels and resorts can do to stay relevant and successful in the mobile age.

share this article
1 min
How to Transform Your Call Center to Meet the Demands of Mobile - A NAVIS White Paper

This white paper is one in a series exploring the trend toward voice channel growth—why it's happening, and how operators optimize it to increase bookings and revenue, drive more demand through their direct channel, and reduce their dependence on OTAs. In particular, we will analyze how one multi-property resort company boosted its revenue dramatically by leveraging the mobile trend. The company added a prominent 'click to call' option on its mobile site to increase voice traffic to its reservation team and consolidated individual property call centers into one central reservation voice sales center. Click here to download the whitepaper.

Click here to download the white paper

Related News

How to Make a Million with the New Email Marketing-CRM Paradigm - A NAVIS White Paper

25 September 2014 — The hospitality industry is in the midst of a paradigm shift of how properties market to guests. Results are in for the first pioneering hotels and vacation rental companies (VRCs) to make this change. Significantly higher bookings and conversions are the norm.
Read more


NAVIS is the only complete customer relationship management software specifically designed for the hospitality industry. The leader in hospitality CRM solutions and services, only NAVIS provides a CRM platform that unifies your Reservations, Revenue and Marketing teams around a single source of guest data, that drives more direct bookings and more revenue.

NAVIS has been serving the hospitality business since 1987. A privately held company, NAVIS is headquartered in Bend, Oregon with growing offices in both Orlando, Fla. and Reno, Nev. The company has been honored with the Top Workplaces award six times by The Oregonian for consecutive years, the Orlando Sentinel Top 100 Companies award for the third year in a row, and one of the Northern Nevada Human Resources Association's Best Places To Work for the second consecutive year. Learn more at